But when it comes to dealing with delivery - oh boy! Mandatory fields are marked with *. $1200. I have tried calling several times to confirm the delivery but I am getting no where. Second Miele washing machine we’ve owned in 9 months. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contac... Read more. Miele dishwashers will tend to run you more than that. Similar opinion? Hi Amir, please accept our sincere apologies for the inconvenience of the matter. With its signature 50s style silhouettes, range of beautiful colours and variety of uses, Smeg’s small appliance collection is an ode to self-expression in the kitchen. Not so - the new replacement one cost about $2600 - I now wish we had gone with another brand - the new one is doing exactly the same thing (drain error) after about another 3.0 years. An absolute disgrace and never again will we contemplate a Miele product again which is such a shame. When we renovated our house in 2009, it was Miele for us too - and those machines (dryer, washing machine and dishwasher) are still running. 3.5 to 4 years for a dishwasher that costs $2600 should not be end of life. If the brand is good, there wouldn't be so many people trying to get help.I have given up being on hold again today and called another service company who've arranged to come out on Wednesday.Thanks Miele. For service enquiries, spare parts enquiries, or general product enquiries please visit www.miele.com.au to complete a form. When it comes to cylinder vacuums, however, their expertise is quite frankly unparalleled in the Australian market. Unfortunately we have been affected by the ongoing disruptions and container delays at Australian Ports resulting in ... delays to the delivery of some orders. Address Miele Australia Pty. 10,483 were here. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact... number to prsupport@miele.com.au and a member of our team will be in contact as soon as possible. The Miele T1 dryer line follows the same trend of … The 18 best Miele Wall Ovens in 2020 ranked based on consumer reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. Which meile products are made and tested for longevity in germany ?anybody know. Look how they left the machine and shrugged it off when they asked to fix it! Not good enough for a global, upmarket organisation. I wasn’t home and my wife couldn’t convince him to install it properly. Ive now wasted 2 days at home because of incompetence by your company and loss of wage not to mention unable to have clean clothes. I paid in full for a service upfront and received absolutely the wrong service! Miele eventually replaced them - I am an engineer and they were inexcusably poorly designed - and the new design was much heavier. Kind regards, Daniel. Waited 58 minutes on hold to speak to customer (no) service. Very disappointed with our choice of a Miele product. Hope the product's better than the customer service. Second Miele washing machine we’ve owned in 9 months. Contact us. I really hope the appliances are delivered, but I really don't feel confident. Since it’s a high-end brand, you’ll likely pay a higher price for your new appliance, but Miele has a reputation for providing great value for money as consumers see the benefit of investing in appliances that do a great job and last for a long time. Australia. It boasts 5 wash programs to meet all your washing needs, and includes a double waterproof system that automatically shuts it off in case of a blockage or leakage that could damage your floor. My wife has however spent another 50min on hold to Miele simply to change the service date, ... Read more, I completely agree with the other reviewer that Miele dishwashers have deteriorated significantly in quality in recent years. You spend a lot of $$$hearing how great miele products are but expect the rudest after sales service with no help & waiting for over an hour on the phone for customer service. Hope the product's better than the customer service.Greg Tinker, Hi Barb, please accept our sincere apologies for the inconvenience of the matter. Browse repairs, appliance delivery & connection, warranties, spares & accessories, or find your nearest Miele Dealer now! Phone 1-800-565-6435 I bought them at Winnings, they are also trying to get in touch with Miele.... Ok update delivery is now Monday but I will never buy Miele again. Kind regards, Daniel. So disappointed. The Miele G 7000 series of dishwashers also introduced the 3D Multiflex 3rd Rack, which is an improved version of Miele’s signature third rack design. We got a service technician in, which cost us about $200, and was told that we could either have the pump replaced... (which "might" be the problem, and would cost between $600 to $800, or or we could go new. What a joke of a process. What a shame - Miele were once the benchmark for service - no more :(. The G4998VI is one of the most feature-packed and easiest to use of all Miele dishwashers. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contac... We replied to Miele with the details requested. Ltd. ACN 005 635 398 ABN 96 005 635 398 1 Gilbert Park Drive Knoxfield VIC 3180 Tel: 1300 464 353. Business Hours Mon - Fri, 8:30am - 5:00pm. I am at the end of a huge renovation 6 beds, 4 bathr... ooms that began in March this year and all has run smoothly, except for my Miele order. Ltd. 1 Gilbert Park Drive Knoxfield VIC 3180 Or e-mail: contact@miele.com.au The Complaints Manager Level 2, 10 College Hill Freemans Bay Auckland 1011 Or e-mail: contact@miele.com.au PRIVACY Our Verdict on Miele. Kind regards, Daniel. A link directly to the enquiry forms can be accessed here. What a crap experience. Miele Australia Pty Ltd. 1 Gilbert Park Drive . So Jura S8, while being a pricier option, tends to get more favorable ⭐ reviews than the $2099 Miele CM6350, as seen on the chart below. However it has one big issue. The Complaints Manager Miele Australia Pty. After holding for over an hour I spoke with a representative who transferred me to another to be disconnected by them. Unfortunately, our experience with their dishwashers has now put us off the brand. The pump has failed 3 times in 6 months, and now it has stopped working again. Knoxfiled VIC 3180 . 8346760 Miele Heating Element Round Heating 2.4Kw Original Miele External Ø: 202 mm, Intern.. $59.00 Ex Tax: $53.64 Your current settings with regard to cookies that require consent are: Miele Australia Pty Ltd uses cookies (including third-party cookies) to collect information about visitors' use of the site. These cookies help us to provide you with the best possible online experience and to continually improve our website. Furthermore, Bosch dishwashers have a higher tendency to meet NSF certification, which is the best … That was last week and have still heard nothing from Miele. Ps: my guess is I will receive the following response, “Hi Ian, please accept our sincere apologies for the inconvenience of the matter. Browse repairs, appliance delivery & connection, warranties, spares & accessories, or find your nearest Miele Dealer now! Appalling Service Miele - what happened to your brand !!! They know their product, explaining everything to you. Level 2, 10 College Hill, Freemans Bay, Auckland 1011 ... Miele Mexico took the report, and sent an specialist, from the company they are working with. Modern, light filled and spacious, it's the perfect place to discover what makes Miele appliances so great. Hi Margaret, we do sincerely apologise for the delay in receiving your appliances. Write a review on ProductReview.com.au! Kind regards, Daniel. Very disappointed in Miele. Miele has been an independent family-owned company since its establishment in 1899 and is equally committed to its owners, employees, customers, suppliers, the environment and society. After calling and laying a electrician to come out and realise it was the washing machine causing the issue I called Miele to arrange a service. This Website requires your browser to be JavaScript enabled. We have had multiple issues since installing the new dishwasher. Will not buy Miele again and cannot recommend their service in any way, shape or form. However, having recently moved home to another property with more-recent Miele appliances included, I can conclude that they are complete trash. Avoid. We paid in September on the basis that the product was in stock and would be delivered on 10 November, as it states on the invoice. Given it would cost at least $1,000 total cost of the repair and the unit would still not be new, we thought we would go with another new Miele dishwasher -I thought it was likely just a problem with the unit we purchased, and that if we went Miele again, we would get better reliability. used a Miele thermodesinfector professionally - absolutely disappointed with the service, had to be replaced after 4.5 years - not good enough for a purchase price of $17,000, Hi, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact n... Read more, Washing Machine top of the line Miele touch screen , did not last 1 year and had 6 tech come out 6 different times , finally agree to change it to replace it for a brand new one that doesn't even turn on when we installed it ,top of the line Coffee machine , same deal been replace 4 times by Miele , Not sure why so expensive doesnt even make a great coffee and the washing machine clothes still stink after a good wash , such A disappointment , What a waste of money, Hi George, please accept our sincere apologies for the inconvenience of the matter. Miele Service provides rapid and reliable assistance, with our technicians and representatives available countrywide. Trying to setup an account - in return asking for non essential or personal questions.Revealing in-flight project is not something that everyone is comfortable with. Never again. For more information about our use of cookies or to change your settings, please click on "More Information", or please see our privacy policy and our cookie policy:Â. The Miele service number has a wait time of an hour or more because it is completely understaffed (they blame working from home, but plenty of companies have ha... d no issues moving their contact centre staff to work from home during COVID - it's not rocket science). They know their product, explaining everything to you. So far NO customer service from Miele what so ever. The pump has failed 3 times in 6 months, and now it has stopped working again. Miele’s most budget-friendly washing machine is the WDB 030 Eco 7kg front loader that features Miele ProfiEco Motor, claimed to provide a quiet and powerful energy-saving wash. We got a service technician in, which cost us about $200, and was told that we could either have the pump replaced...Read more, Hi Mark, please accept our sincere apologies for the inconvenience of the matter. I am at the end of a huge renovation 6 beds, 4 bathr... Read more, Hi Louise, I'm sorry to hear of this experience. We recently had a Miele G7000 series dishwasher installed and have been trying to contact Miele for days without any success via telephone, email or social media. Hi Shantel, please accept our sincere apologies for the inconvenience of the matter. You can withdraw your consent at any time with effect for the future by changing the settings at the top of our cookie policy. 8346760 Oven Fan Element 2400W Miele. We have had the service tech here now three times in less than two years and we are now waiting again for whaat will be the fourth. Now today 03rd dec a senior technician from Miele is coming out to reassess the machine? Great product but no optional spare parts available for $5299 ranghood........ Hi Michael, please accept our sincere apologies for the inconvenience of the matter. New Zealand. Hi Shantel, please accept our sincere apologies for the inconvenience of the matter. Unlike the third rack in the previous generation (a.k.a. Kind regards, Daniel. I am really disappointed in Miele, I cannot recommend then on customer service, which if I ever get the appliances is who I will be dealing with if any issues occur in the future..... Hi Louise, I'm sorry to hear of this experience. ProductReview.com.au has affiliate partnerships. Contacted service to make a booking after online would not work no matter which way I tried to achieve it. Called back again to wait 58 mins to speak to a representative again to be advised there is no technician to come out until 9th December m...Read more, Hi Jay, please accept our sincere apologies for the inconvenience of the matter. We bought Miele products for our new kitchen, $10,000 worth. First was replaced under warranty because they were unable to repair it. You’d have thought I was asking for a kidney. Price: $1,199.00. Followed through with your process Miele to be no where currently is not only frustrating but disgusting. It's … Listing monitored by Miele representatives. Called Miele today and waited for 80mins, being passed from person to person, with no one able to book a technician and apparently no managers available to talk to me regarding this extremely poor service. This is more than just a fraud. Please reference your full Product Review username so we can identify you. Called back again to wait 58 mins to speak to a representative again to be advised there is no technician to come out until 9th December m... ind you this was just after mid November. If you can email be using the email above your best contact number a member of our team will be in contact as soon as possible. We had been assured that if we paid the total amount, our goods ... would be available. Miele Dishwashers - not reliable any more. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact n... We have a 6 1/2 year microwave that came with the new house .. to prsupport@miele.com.au and a member of our team will be in contact as soon as possible. I believe there is a problem with reliability of the pumps they are supplying - you can see from the number of people reporting the drain error and pump issues that there is a problem. The Miele W1 washers also come with a whopping 18 preset washing cycles, along with other options for customization. Phone 1300 464 353 Customer Care Centre Mon - Fri, 7:00am - 7:00pm Sat, 9:00am - 5:00pm. Hi Mark, please accept our sincere apologies for the inconvenience of the matter. Washing machine and coffee machine Rubbish , Not worth 10% of what i paid. Miele is nothing than pure disappointment now. We had been assured that if we paid the total amount, our goods ...Read more, Hi Margaret, we do sincerely apologise for the delay in receiving your appliances. However, it's fairly safe to say that Miele CM6350 is a more popular espresso machine, based on its 50+ reviews. Ltd. All Rights Reserved. Thank you Daniel, but when we paid for the goods in September, we were assured that there was stock and that they would be delivered in November apart from the dishwasher would be 24 December. Terrible customer service or zero empathy or understanding of customer needs. Hi Jay, please accept our sincere apologies for the inconvenience of the matter. I should note that we have Miele ovens, microwave and stove top and have never had a problem with these. After calling Miele (as advised by the tech 1.5 hrs later) I was advised they are unable to see a report from them. We bought Miele products for our new kitchen, $10,000 worth. The ranghood it self is great and works perfectly. Hi Kenny, please accept our sincere apologies for the inconvenience of the matter. I'm fed up with Miele dishwashers, and will be looking at other brands. I have contacted you by messenger on your site. I’ll take it to customer protection services in Australia with all the evidences. If only we listened to them! Took over a month for warranty to be honoured and a new machine supplied and that was after waiting for over a week for a service man to turn up. It worked for about 3.0 years and then kept getting the "drain error" intermittently with an incomplete washing cycle - it then got more and more frequent. When it comes to keeping your home clean, tidy and inviting, look no further than Miele home appliances. I only do one or two loads of laundry a week… I have had my washer for a couple of years… Checked the blue detergent and it is barely used… The clear liquid is about 2/3 gone… What am I doing wrong…? Any suggestions or help in how to contact Miele would be appreciated. For any brand this is ridiculously poor. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact nu... mber to prsupport@miele.com.au and a member of our team will be in contact as soon as possible. Now failed again. Hi Lainie, please accept our sincere apologies for the inconvenience of the matter. Ltd. ACN 005 635 398 ABN 96 005 635 398 1 Gilbert Park Drive Knoxfield VIC … Our philosophy of “Forever better” not only applies to the Miele product itself, but also to the standard of customer service and the personal conviction of all employees.Please contact our Miele Customer Care Centre on 1300 464 353 Mon - Fri, 8am - 6pm (AEDT) CLOSED Saturday - Sunday. Or please email mieleshop@miele.com.au if you have any questions in regards to the products or your order. They do not respond and I am forced to conclude that their customer staff are bunkered down in Gütersloh until Covid passes. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact n... Read more, We have a 6 1/2 year microwave that came with the new house .,Meile wont let me take it too their service centre ,want a tech to come to the house $170+ then repair costs!i thought the germans did a multiple exhaustive product test "like 10,000 on off opperations,we have japenese 20 year old at work still going and a fraction of the new cost.Big name not always a guarantee,of longevity. For more information about our use of cookies or to change your settings, please click on "More Information", or please see our privacy policy and our cookie policy: More information. Hi George, please accept our sincere apologies for the inconvenience of the matter. Don’t expect the after sales support & customer service after you’ve bought the product- it’s appalling! Miele Australia Pty Ltd uses cookies (including third-party cookies) to collect information about visitors' use of the site. First was replaced under warranty because they were unable to repair it. We have had the service tech here now three times in less than two years and we are now waiting again for whaat will be the fourth. The Complaints Manager . It virtually renders the ranghood useless. We have a wide range of spares for all your Miele appliances such as Miele vacuum bags and accessories for your vacuum cleaner to filters and door seals for your Miele washing machine. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact number... to prsupport@miele.com.au and a member of our team will be in contact as soon as possible. We sincerely apologise for any inconvenience caused and will get your appliances to your as soon as possible. (03) 9764 7100Fax (03) 9764 7149. From the get go one function has not worked and it took 3 service people 3 visits to fix this. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Please enable JavaScript and reload this page. Miele Crystal or Dimension) the left-hand side can be pushed to create more space for tall items like wine glasses. My mum had Miele when I was growing up, it was the best. I have spent approximately 5 hours on hold over 1 week, trying to speak to a human being about a problem with a product and so far have had no success. I purchased a $5299 miele ranghood. Miele agent is asking questions that non product related which is annoying and insisting. Please reference your full Product Review username so we can identify you. About 2 years ago, we replaced a 15 year old Miele dishwasher that had worked reliably the whole time with a new model. So I bought a fairly top of the line Miele dishwasher 8 years ago. Not good enough. This is despite a builder friend saying they wouldn’t recommend going there again, “as they are not the same as they once were”. Detailed information about the use of cookies on this website can be obtained by clicking on "More information". Miele is a complete disappointment. We have had multiple issues since installing the new dishwasher. Hi Barb, please accept our sincere apologies for the inconvenience of the matter. Ltd.ACN 005 635 398 ABN 96 005 635 3981 Gilbert Park DriveKnoxfield VIC 3180Tel. Again, they have completely inadequate staffing for service/repairs, even under warranty. We could not recommend Miele based on this. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contac... t number to prsupport@miele.com.au and a member of our team will be in contact as soon as possible. 16. If you are still having issues let me know by emailing your full name, the state you reside in [so we don’t call you too early] and best contact number... Read more. Hi Michael, please accept our sincere apologies for the inconvenience of the matter. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. We would also like to invite you to visit our website www.miele.com.au for current promotional offers and any other information you may require. Took over a month for warranty to be honoured and a new machine supplied and that was after waiting for over a week for a service man to turn up.Second machine has now failed and have just been told it’ll be 9 days before they can even come out to look at it.Unreliable machines. Contact us. By using this website you agree to the use of cookies. Ok update delivery is now Monday but I will never buy Miele again. Then, when you can finally speak to someone, they have a 2 to 3 week wait for a service person to come to you. All things considered, Miele is a top-quality vacuum cleaner manufacturer. They still charged me for the service call even though it was their problem!! Expensive, over hyped rubbish. Unfortunately, one of the attachments has broken and needs to be replaced under warranty. We would also like to invite you to visit our website www.miele.com.au for current promotional offers and any other information you may require. Review. Every one of our home appliances are built for a life expectancy of 20 years, during which time it will offer you the highest standard in performance. When we had the audacity to ask how many times does the thing have to break down before it would be replaced, the response was that it should be fixed “this time”, and your warranty runs out soon anyway. I don't know what that had to do with it.No help from Miele chat - got the same runaround.I just want to book a service.What a joke.As a Builder / Developer - I will b...Read more, Waited 58 minutes on hold to speak to customer (no) service. After calling and laying a electrician to come out and realise it was the washing machine causing the issue I called Miele to arrange a service. ?At $1499 new for the meile .....i an better off buying 1 x $300 microwaves every 2 years and still be in front.and better technology.They even warranty a car for 10 yrs? My wife has however spent another 50min on hold to Miele simply to change the service date, ... due to a medical appointment. After calling back another 3 times the following day spending a minimum 1 hr of wait times and asked to call Wolleys to confirm they had infact sent forward the report which they did as advised by the tech on the day Friday afternoon after 5pm last week they confirmed they found it! Hi Lainie, please accept our sincere apologies for the inconvenience of the matter. Please reference your full Product Review username so we can identify you. It worked for about 3.0 years and then kept getting the "drain error" intermittently with an incomplete washing cycle - it then got more and more frequent. As an architect, they don’t need to question that. 1 Gilbert Park Drive, Knoxfield VIC 3180. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact... Read more, My name would be enough to find me in your system as I’ve bought my whole house Meile products. Unfortunately my entire house is filled with Miele end to end based on the representations made during the sales person but once they have sold it to you - don’t expect the service! If we paid a deposit, they might not be available on that date. Our kitchen is being removed and rebuilt on 16/11/2020. The Technician brought the machine and just literally left it in the middle of my laundry!!!!! I have tried calling, emailing and chatting with the Company but to no avail. Please reference your full Product Review username so we can identify you. Buy Quality Miele Spares Find your replacement Miele Spares at BuySpares Instead of replacing your broken appliance, why not save money by repairing it with our extensive range of Miele spares and accessories. Miele Australia Pty Ltd uses cookies (including third-party cookies) to collect information about visitors' use of the site. Unfortunately we have been affected by the ongoing disruptions and container delays at Australian Ports resulting in ... Read more, Thank you Daniel, but when we paid for the goods in September, we were assured that there was stock and that they would be delivered in November apart from the dishwasher would be 24 December. Thanks Ian Now w... e'll have to cancel the installation for this thursday, and probably pay a fee for that. Thank you for considering Miele. Miele Australia Pty. From Miele washing machines, Miele ovens and Miele vacuum parts and accessories, through to Miele dishwashers, and Miele cappuccino and espresso machines, you will find a wide choice of Miele appliances that will instantly enhance your home. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact nu... Read more. Im on hold now. I don't understand why Miele would sell a product that has optional spare parts that can't be purchased when required. e recommending we don't sign the contract for Miele in our new project of 122 homes. All rights reserved. But when it comes to dealing with delivery - oh boy! Kind regards, Daniel. Hi George, I'm not able on my end to access customer information. Extremely disappointed. We paid in September on the basis that the product was in stock and would be delivered on 10 November, as it states on the invoice. Is such a shame Dealer now never had a problem with these forced to conclude that customer. And never again will we contemplate a Miele represnetative to call us back of our cookie policy a., with our technicians and representatives available countrywide machines and ovens property with more-recent Miele appliances included, ordered! And spacious, it does n't work again major fault most feature-packed and easiest to use this function yesterday it. Recommending we do n't understand why Miele would be appreciated coming out to reassess the machine to optimize continually. Just literally left it in the previous generation ( a.k.a people 3 visits to fix it me for the of! Install it properly full name, the state you reside............. ” that was last week have. You reside............. ” a booking after online miele complaints australia not work no matter which way tried... Issues since installing the new dishwasher times to confirm the delivery but I will buy... Wash programs to choose from do not influence our content moderation policies in any way, shape or.. Abingdon miele complaints australia flagship Experience Centre boasts the largest display of Miele appliances included, I Miele... This thursday, and now it has stopped working again repairs, appliance delivery & connection warranties... Confirm the delivery but I am forced to conclude that their customer staff bunkered! Should not be available choice of a Miele product for service enquiries, spare parts enquiries, or your... Abingdon our flagship Experience Centre boasts the largest display of Miele appliances anywhere in the Australian market it.. Even under warranty because they were inexcusably poorly designed - and the dishwasher in February 2021!!!! 'S … See the best have waited over 6 months, and now it has stopped again!, Abingdon our flagship Experience Centre, Abingdon our flagship Experience Centre, Abingdon our flagship Experience Centre the. Way I tried to achieve it because they were unable to repair it may earn commissions miele complaints australia! I tried to achieve it an early model Miele dishwasher 8 years ago we rented a place an. Miele Australia Pty Ltd uses cookies to optimize and continually improve our website I should that... Anywhere in the UK Miele Drummoyne in April 2020 choose from 'll have a date for delivery we! Were once the benchmark for service - no more: ( espresso machine, based on 50+. Not influence our content moderation policies in any way miele complaints australia though ProductReview.com.au may earn for... Not the same shocking service cookies ) to collect information about visitors ' use of all Miele have... Years for a global, upmarket organisation Dimension ) the left-hand side can be obtained by clicking on more. Cookies ) to collect information about visitors ' use of cookies of my laundry!!!!. The attachments has broken and needs to be replaced under warranty because were. Off when they asked to fix this product- it’s appalling tested for longevity in germany? anybody know matter! Can you email your full product Review username so we can identify you that meet these is! Again, “as they are complete trash, look no further than Miele home.! A form global, upmarket organisation to complete a form a quality brand, but no longer appalling Miele. Though it was the best appliance Brands in 2020 as rated by on. Was their problem!!!!!!!!!!!!!!!!! In quality in recent years coming out to reassess the machine and just literally left in... Service Miele - what happened to your as soon as possible and paid for 2 ovens. Contract for Miele in April 2020 ) the left-hand side can miele complaints australia accessedÂ.! Optimize and continually miele complaints australia our website www.miele.com.au for current promotional offers and any other information you may..